FAQ
Ordering & payment
What payment methods can I use?
We accept all major credit and debit cards, Apple Pay, Google Pay and Shop Pay. Every payment is processed securely through Shopify's checkout.
Is my payment information safe?
Yes. We never see or store your full card details — payments are handled by Shopify's PCI-DSS compliant checkout.
Can I change or cancel my order?
Email admin@larkspireco.com as soon as possible. If your order hasn't shipped yet we'll change or cancel it. Once it has shipped, our returns policy applies.
Shipping & delivery
How much is shipping?
Shipping is free on every order within Australia, with no minimum spend.
Where do you ship?
Australia only, for now.
How long will my order take?
Orders are processed in 1–2 business days and delivered in an estimated 7–15 business days from dispatch. You'll get tracking by email as soon as it ships.
My tracking hasn't updated — what do I do?
If there's no movement for 7 or more business days, email admin@larkspireco.com and we'll chase it up with the carrier.
Returns & warranty
What's your return policy?
You can return an unused item in its original packaging within 14 days of delivery for a refund of the purchase price. Faulty or incorrect items are covered for 30 days and we pay return shipping on those. See our Returns & Refunds page for full details.
Is there a warranty?
Yes — a 30-day warranty against manufacturing defects from the date of delivery, in addition to your rights under the Australian Consumer Law.
How do I start a return?
Email admin@larkspireco.com with your order number and the reason. We'll send you the return address and next steps.
AirPure Mini (ozone odour eliminator)
Is it safe to use around people and pets?
The AirPure Mini is designed for small, enclosed, unoccupied spaces such as shoe cabinets, wardrobes, fridges, bathrooms and pet areas. Run it with the space closed, then air the space out for a few minutes before spending extended time inside. Keep it out of reach of children and pets, and ventilate treated rooms well if anyone in your home has asthma or a respiratory condition. It is not a whole-room purifier for living areas you occupy continuously.
Does it need filter replacements?
No. There are no filters or refills. Recharge it over USB-C and it's ready to go again.
Why can I smell something after a deep-clean cycle?
That's the ozone, and it's normal. Open the space up and let it air for a few minutes and it clears.
AirSense (air quality monitor)
How accurate is it?
The AirSense uses consumer-grade sensors. It's very good for tracking trends and relative changes over time — for example, seeing CO₂ rise overnight in a bedroom or particulates spike while cooking — but it isn't a calibrated laboratory instrument and shouldn't be used for regulatory or medical measurement.
Do I need the app?
No — it works standalone on the screen. The app adds WiFi alerts to your phone and history by day, month and year.
MistBloom (humidifier)
It's not producing mist — what's wrong?
Before the first use you need to soak the cotton wick in water for 2–3 minutes until it's fully saturated. The mist won't run properly until the wick is wet through.
Can I use essential oils?
Yes — a couple of drops in the water is fine. Don't overfill with oil.
Still need help?
Email admin@larkspireco.com — we usually reply within one business day.