Returns & Refunds

Last updated 28 August 2026.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

14-day change-of-mind returns

On top of your legal rights, we accept change-of-mind returns within 14 days of delivery. To be eligible, the item must be unused, in its original packaging and in resalable condition. Change-of-mind return shipping is paid by the customer. Once we receive and inspect the item, we'll refund the purchase price to your original payment method within 5 business days.

Faulty, damaged or incorrect items

If your item is faulty, arrives damaged or isn't what you ordered, email admin@larkspireco.com within 30 days of delivery with your order number and a photo or short video of the issue. We'll cover return shipping and send a replacement or full refund.

30-day warranty

All Larkspire products carry a 30-day warranty against manufacturing defects from the date of delivery. This is in addition to, and not instead of, your Australian Consumer Law rights.

How to start a return

Email admin@larkspireco.com with your order number and reason for return. We'll reply with the return address and next steps. Please don't send items back before contacting us.

Refunds

Approved refunds are issued to your original payment method. Your bank or card provider may take a few extra business days to show the funds.

Non-returnable items

For hygiene reasons we can't accept change-of-mind returns on used humidifier wicks. This doesn't affect your rights if an item is faulty.